BC Technologies
1 North Main Street
Mansfield, PA 16933
(570) 662-7990
sales@bctech.com

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Technician Checklist

You're stumped. There is no obvious reason for the problem(s) you are experiencing. You've run down the "customer" checklist and there seems to be no easy solution. Like it or not, you're going to have to bring the PC in for repair. BUT.... before you jump in the car, be sure you know the following:
 

1. Error messages. The defaulting program or operating system will almost always provide an error message to "explain" the problem you are encountering. It is not important that YOU understand the message, but be sure to write the error message down EXACTLY as it appears on the screen. This message will provide the technician with important clues as to the nature of the problem.
2. Know the circumstances. What were you doing when the problem occurred? It is EXTREMELY helpful if you are able to tell the technician what programs were running and what activity(ies) you were performing at the time of the error. You should also be sure to tell the tech if this is a recurring problem. It is also a good idea to let the technician know if you have changed anything recently in your computer. Like detectives, they need all the information to figure out where the culprit lies. The more you can provide, the less time it will take to repair the problem(s).
3. Know your equipment. The operating system, amount of memory, processor type, and amount of free disk space of your computer may all be factors in causing the problem. Have this information handy.
4. Try not to speculate. Unless you know EXACTLY what the problem is, don't guess. It is tempting to try and diagnose the problem yourself, but this can often mislead the technician and turn a simple problem into a baffling mystery. Providing only the facts is the best policy.

Bottom line is, you don't have to be a computer expert to get expert help. By following the above general guidelines, you will reduce the frustration associated with having your computer in for repair. By providing the technician with useful information you will make his job easier, which will result in a faster resolution to your problem. And since you will be paying for the repair, this will ultimately save you money.